Right of return
For purchases through the website www.mamaschwaz.it you can exercise the right of return, without any penalty, within 14 days of receipt of the goods by sending an email to: firstname.lastname@example.org . EXCLUDED from the right of return are customized models, such as models with initials, names, engravings or models made on customer request.
The return must take place as quickly as possible and in any case no later than 15 days from receipt of the email communicating the desire to withdraw from the purchase. The shipping costs for the return are charged to the customer.
It must be sent to the laboratory: Mama Schwaz srl Via Conca del Naviglio, 5 Milan 20123
Return to store
For products purchased online, it will still be possible to return them directly to our store in Milan in Via Cesare Correnti 21. The refund will be credited to the person who finalized the order, using the same payment method used online within 15 days. The product must be delivered in the same conditions in which it was made.
The refund, excluding shipping costs and any repair costs, will be credited to the person who finalized the order, using the same payment method within 15 days, but not before the return of the purchased product, which must be in the same condition in which it was shipped, including packaging and warranty.